1. Who we are

Spinner Web Design is a trading name of 1st Intensive Driving Limited, company number 16503191.

For the purposes of UK data protection law, 1st Intensive Driving Limited is the data controller responsible for personal information processed through Spinner Web Design.

2. Information we may collect

The personal information we collect depends on how you interact with us. It may include:

• Your name and contact details, including your email address and telephone number.
• Your business name and information about your business or services.
• Information you provide through our contact or website enquiry forms.
• Information you provide when discussing or commissioning a website project.
• Website addresses, social-media details and other business information you provide.
• Logos, photographs, testimonials, written content and other files you upload or send to us.
• Information relating to payments, invoices and our business relationship with you.
• Technical information generated when you visit our website, where applicable, such as device, browser, IP address and website usage information.

We ask customers only to provide material that they are entitled to share with us and use for their website.

3. How we collect information

Most personal information is provided directly by you. For example, when you:

• complete a contact or website enquiry form;
• complete one of our website project intake forms;
• upload images, logos or other files;
• email or otherwise communicate with us;
• ask us for a quotation;
• commission us to design, host or maintain a website; or
• make a payment to us.

We may also receive limited technical information automatically when you use our website, including through cookies or similar technologies where these are used.

4. How we use your information

We may use personal information to:

• respond to enquiries and communicate with you;
• review your website requirements and prepare a quotation or proposal;
• design, build, revise and launch your website;
• provide website hosting, maintenance and support;
• manage payments, invoices and accounting records;
• administer our customer relationship with you;
• maintain the security and operation of our website and services;
• understand how our own website is being used, where analytics are enabled; and
• meet our legal, regulatory and accounting obligations.

We will not use personal information for purposes that are incompatible with the reasons it was collected unless we have a lawful basis for doing so.

5. Our lawful bases for processing

UK data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

Contract

Where processing is necessary to take steps at your request before entering into a contract, or to provide services you have asked us to provide.

Legitimate interests

Where it is reasonably necessary for operating and protecting our business, responding to enquiries, maintaining customer relationships or improving our services, provided those interests are not overridden by your rights and interests.

Legal obligation

Where we need to process or retain information to comply with legal, tax, accounting or regulatory requirements.

Consent

Where we specifically ask for your consent, including for certain non-essential cookies or similar technologies. Where processing relies on consent, you can withdraw that consent at any time.

6. Website project content and uploads

When you ask us to create a website, you may provide photographs, logos, reviews, testimonials, written content and other materials.

We use this material for the purpose of assessing, designing, building, publishing and supporting your website, as appropriate to the service you have requested.

Some uploaded files may be stored within our website, hosting environment or systems used to manage your enquiry or project. Customers should avoid sending unnecessary personal or sensitive information.

7. Who we may share information with

We do not sell your personal information.

We may use trusted third-party providers where necessary to operate our business and provide our services. These may include providers of:

• website hosting and infrastructure;
• email services;
• website forms and security services;
• website analytics and search-performance tools;
• domain and website-related services;
• payment and banking services;
• professional accounting, legal or other business services; and
• IT, backup and technical support.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

8. International transfers

Some technology or service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting legal, accounting and tax obligations.

How long information is retained will depend on its nature and why we hold it. For example, project and customer records may need to be retained for longer than an unsuccessful initial enquiry.

When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.

10. Cookies and website analytics

Our website may use cookies and similar technologies for essential website functions and, where enabled, for analytics and other non-essential purposes.

Where consent is required, non-essential technologies should not be used until the appropriate choice has been made.

More information about the technologies used on this website and how choices can be managed is available in our Cookie Policy.

11. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:

• ask for access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase personal information in certain circumstances;
• ask us to restrict the way we use your information in certain circumstances;
• object to certain types of processing;
• receive certain information in a portable format where applicable; and
• withdraw consent where we rely on consent.

These rights are subject to the conditions and exemptions contained in data protection law.

To exercise a data protection right, contact us at hello@spinnerwebdesign.co.uk .

13. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

14. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

The latest version will be published on this page and the date at the top of the policy will be updated where appropriate.

15. Contact us

Questions about this privacy policy or the way we handle personal information can be sent to: